Refund policy

RestaurantEquipment.Shop Return & Refund Policy

All sales are final. Equipment sold on RestaurantEquipment.Shop is pre-owned, surplus, or overstock inventory sold strictly as-is, with no returns, exchanges, or refunds after purchase.

Before you buy
Each listing describes the equipment's condition and shows photos taken at the warehouse. If anything is unclear, contact us at info@restaurantequipment.bid or 800.572.4480 before placing your order — we're happy to answer questions, or send additional photos.

Local pickup
Buyers are welcome to inspect equipment at the warehouse before completing pickup. Once the item leaves our warehouse, the sale is final.

Freight shipping
For freight-shipped orders, inspect the shipment before signing the delivery receipt. If items arrive visibly damaged, note the damage on the delivery receipt and refuse that portion of the shipment, then contact us within 48 hours at info@restaurantequipment.bid. Claims for freight damage are handled through the carrier and must be reported immediately — we cannot process claims after the delivery receipt is signed clean.

Order cancellations
Orders can be cancelled for a full refund any time before the item has been picked, packaged, or dispatched for freight. Once picking or freight dispatch begins, the sale is final.

Mis-ships and listing errors
In the rare case we ship the wrong item or a listing materially misrepresents the equipment, contact us within 7 days of delivery and we will make it right — repair, replacement, or refund at our discretion.

Contact
TAGeX Brands, Inc.
200 Canal View Blvd, Rochester, NY 14623
Email: info@restaurantequipment.bid
Phone: 800.572.4480